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> What is ISO 10001?

What is ISO 10001?

One of the foremost challenges that any organization faces in this day and age is giving customers a high level of satisfaction and to ensure this they have to setup a system that makes customer service efficient. The ISO 10001 is a code of conduct that adresses issues like, product delivery, handling of personal information, waranty claims, advertising of the product and all other matters that relate to customer services.

This standard provides guidance and guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. ISO 10001:2007 also ensures that the promises made to the customer by the organization are met to the letter. The standard however doesnt adress the conduct between the orginization and its employees or its suppliers.

Who is it applicable for?

ISO 10001 Certification UAE is intended for all sorts of organizations regardless of their size and what business they do. it is particualy designed for those companies that are looking to improve their customer support.

What are the benefits of this certification?

Organization that relates to customer care. it ensures that the customer code is accurate and not misleading. By aquiring this standard the organization also enhances its brand value and customer trust. In the long run the implementation of this code of conduct decreases the likelihood of misunderstanding and complaints from the customer.

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